IT 2nd Line Support Specialist

Client Administrative
Location Kraków, Poland
Region Kraków
Offer description

Selvita is a global integrated service provider with laboratories in Poland (Krakow, Poznan, and Wroclaw), Croatia (Zagreb), and offices in Cambridge, UK, as well as the Greater Boston Area and San Francisco Bay Area in the US. Our company is dedicated to delivering comprehensive solutions that support our international clients in drug discovery and drug development.

As one of the largest preclinical contract research organizations in Europe, Selvita is driven by a clear mission: to bridge the gap between early drug discovery and the clinical stage of drug development.

At Selvita, we value partnership, excellence, passion, commitment, and integrity. We build strong, collaborative relationships with our clients and commit to the highest standards of quality. We fuel our pursuit of innovative solutions with enthusiasm, advance drug development with focused dedication, and ensure honesty and transparency in all our work.

Currently, we are looking for an IT 2nd Line Support Specialist. In this role, you will provide advanced technical support to our clients and internal teams. Your role will involve troubleshooting and resolving complex IT issues to ensure smooth and efficient operations. Your expertise in Windows environments will be essential for maintaining our diverse IT infrastructure.

Join us at Selvita, where these values guide our mission to advance drug discovery to the clinical stage of drug development.

Key Responsibilities
  • Providing 2nd line support for IT-related issues, including hardware, software, and network problems
  • Troubleshooting and resolving complex technical issues in a timely manner
  • Supporting and maintaining Windows and Linux servers and workstations
  • Providing user support for Windows, Microsoft applications, and Linux systems
  • Managing and resolving tasks in helpdesk systems
  • Documenting and maintaining accurate records of support activities and solutions
  • Assisting in the implementation and maintenance of IT projects and initiatives
  • Staying up to date on industry trends and technologies to provide innovative solutions
Your Background
  • A minimum of 2 years of hands-on experience in IT support
  • Strong knowledge of Windows and Linux operating systems
  • Familiarity with user management using Active Directory and Microsoft 365
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
  • Experience managing and resolving tasks in helpdesk systems (e.g., ServiceDesk Plus, Jira, ServiceNow)

 

Nice to have:

  • Familiarity with FreeIPA LDAP
  • Experience with scripting and automation
  • Familiarity with ITIL framework and processes, such as incident and problem management
Your Benefits Package
  • Daily cooperation and know-how exchange with experts
  • Additional benefits: a prepaid lunch card, private medical care, subsidized sports card, and office fruit provision
  • Internal Development initiatives including soft & leadership skills training programs
  • Recognition Program
  • Employee Referral Program
  • English & Polish language courses
  • Support & incentive bonus for completing Ph.D
  • Support in legalization process and relocation package
  • Various sports and engagement initiatives
Last modified Saturday, February 1, 2025